Frequently asked questions

1. What are the benefits of paying rent with Payr?

   • Paying rent with Payr offers several advantages, including:
   • Earning Points: Earn points on your largest monthly payment with your card provider, adding value to your transactions.
   • Flexibility: Have peace of mind and payment flexibility by using your card to pay your rent.
   • Building Credit: By paying your largest monthly expense with a card, you are able to build credit quickly with your card provider, enhancing your financial profile.
   • Convenience: Payr simplifies the rent payment process, allowing you to pay your rent securely and conveniently within seconds.
   

2. How do I sign up to Payr?

   Getting started with Payr is really easy, it takes minutes.

   • Begin by creating an account, provide us with a few personal details and upload your tenancy agreement securely.
   • Complete the straightforward Know Your Customer (KYC) process for identity verification. Add your preferred payment method, such as a credit card or debit card.
   • Once your account is verified and your payment method is added, you’re all set to pay your rent within seconds using Payr.

   The sign up process is designed to make your rent payment experience smooth and efficient.

   

3. How does Payr work?

   After you have set up your account, simply head to the Payr dashboard, pay your rent and we will take care of the rest!
   

4. When will my landlord/agent receive my payment?

   Payr ensures swift and seamless payments. Your payment will be processed instantly upon completion of the transaction.
   

5. Is Payr safe and secure?

   At Payr, safeguarding you and your finances is fundamental to our services. We employ rigorous measures to ensure the utmost safety of your card details, personal information, and transaction history. Our dedicated in-house security and compliance team works tirelessly to guarantee the security of all your transactions.

   Payr employs industry-standard 3D-Secure protection, our proprietary anti-fraud protocols, and cutting-edge card verification technology, ensuring your safety and peace of mind at every step.

   

6. Can payments be made with AMEX?

   Yes, Payr supports American Express (AMEX) payments, providing you with the flexibility to use your preferred payment method for added convenience and ease of transactions. Pay securely and conveniently with AMEX through Payr.
   

7. Why does Payr charge a fee?

   The Payr fee covers the processing costs to the card-issuing banks and network providers for each transaction made. The fee also ensures ourplatform remains secure for your everyday use.

   A standard 1.99% fee applies for payments using domestic credit cards. However, applicable promo codes can be applied for lowered fees.

   

8. Can the rewards earned on my card outweigh the Payr fee?

   Yes! By earning miles, points on cashback on these payments you're currently already making via cash, cheque or bank transfer, you'll now be able to maximise your rewards earned. This lets you save up over 50% on the price of a business class flight ticket with the miles earned, or get rebates directly via cashback! Learn more here.
   

9. Do I need to inform my agent that I will be paying via Payr?

   In regards to your agent, there’s no need to inform them as long as your payment reference is inputted correctly on the Payr platform. The payment will be sent out by Payr using that same reference and once received by your agent, they will simply look out for the payment reference on the incoming payment so it will be marked as paid on their side!